Service Robotics Publications

Publications in Service Robotics

Explore the most influential research papers and scholarly works that have shaped Service Robotics. Use the concept filter below to focus on a specific sub-area of research.

Service Robotics

585

Publications

36.9K

Citations

Showing yearly statistics from 2000-2026.

Page 1

	Year	Citations
Brave new world: service robots in the frontline Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Journal of service management Artificial IntelligenceEngineeringSocially Assistive RobotRobotic AgentEducation	2018	2K
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses Martin Mende, Maura L. Scott, Jenny van Doorn, Journal of Marketing Research Behavioral Decision MakingConsumer StudySocial PsychologySocially Assistive RobotConsumer Research	2019	1K
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI Markus Blut, Cheng Wang, Nancy V. Wünderlich, Journal of the Academy of Marketing Science Artificial IntelligenceEngineeringSocially Assistive RobotCommunicationAutonomy	2021	943
Engaged to a Robot? The Role of AI in Service Ming‐Hui Huang, Roland T. Rust Journal of Service Research Artificial IntelligenceCustomer SatisfactionEngineeringBusiness IntelligenceRobotic Agent	2020	917
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Journal of Service Theory and Practice Customer SatisfactionRobotic SystemsEngineeringSocially Assistive RobotIntelligent Systems	2020	518
Substantial capabilities of robotics in enhancing industry 4.0 implementation Mohd Javaid, Abid Haleem, Ravi Pratap Singh, Cognitive Robotics Artificial IntelligenceEngineeringIndustrial EngineeringAutomated ManufacturingIndustrial Robotics	2021	511
Service robots in the domestic environment Jodi Forlizzi, Carl DiSalvo EngineeringSocially Assistive RobotRobotic AgentEducationIntelligent Systems	2006	494
Adoption of robots and service automation by tourism and hospitality companies Stanislav Ivanov, Craig Webster, Katerina Berezina PROA-UA Artificial IntelligenceEngineeringService AutomationRobotic AgentPotential Adoption	2019	419
The Future Digital Work Force: Robotic Process Automation (RPA) Somayya Madakam, Rajesh M. Holmukhe, Durgesh Kumar Jaiswal Journal of Information Systems and Technology Management Artificial IntelligenceRobotic SystemsEngineeringMachine LearningIndustrial Engineering	2019	370
Service robots: value co-creation and co-destruction in elderly care networks Martina Čaić, Gaby Odekerken‐Schröder, Dominik Mahr Journal of service management Artificial IntelligenceEngineeringSocially Assistive RobotRobotic AgentEducation	2018	350
Robots in organizations Bilge Mutlu, Jodi Forlizzi Human-robot Collaborative AssemblyEngineeringSocially Assistive RobotRobotic AgentEducation	2008	349
Applications and Implications of Service Robots in Hospitality Aarni Tuomi, Iis Tussyadiah, Jason L. Stienmetz Cornell Hospitality Quarterly Artificial IntelligenceCustomer SatisfactionEngineeringSocially Assistive RobotHospitality	2020	348

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